Our Policies - Al-Mowj Beach Cottage Halaal Accommodation Port Shepston B & B Self Catering Chalets KZN South Coast Bed and Breakfeast Accommodation

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Our Policies

Our Terms & Conditions

Check In / Out Times

For self catering units the general checking inn time is 14h00 on the day of arrival and the check out time is 11:00 on the day of departure. If different times is required please check with the Manager if it will be possible.

For Bed and Breakfast  check in times will be 14:00 on the day of arrival, and 10:00 on the morning of departure. If early departure is required please check with the Manager.


Cancellations

On cancellation of any booking we regret that we can not refund your deposit, but we will give you the option of taking the Booking at another time more suitable to you.
Please note that we preserve the right to change this policy at any given time without prior notice.

Although, we do reserve the right to not consider above mentioned policy when long weekends, peak season and Public holidays is concerned.

When you have made bookings for two nights and at a later stage change your booking to one night, depending on the notice period, you might be liable for full payment as per your original booking for two nights. The same applies when you have booked more guests (where the rates is calculated per person) and less guests turn up – you might be liable for full payment for the original number of guests, depending on your notice period.


Damage / and or Breakage Policy

We reserve the right to charge a refundable Breakage Deposit.
We trust in your integrity to take care of the property together with the content as you will do with your own and that you will understand that any replacements, damages etc will be done so at your own cost before departure.

Liability Disclosure For Possible Misleading Information

Although we take utmost care to provide our guests with truthful descriptions / information and photographs, we cannot be held responsible for any disappointments or unfulfilled expectations. We will however, appreciate your feed-back to assist us to ensure that the necessary changes are made to completely reflect what each establishment is offering.


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